Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question and Ask the Doctor a question once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified.We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t give Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Wellbeing Newsletter - Coping with Covid-19
- New
20/03/2020
Please read this useful Wellbeing Newsletter from the Wellbeing Service, with information and guidance on how to cope with Covid-19: Wellbeing Newsletter - Covid 19 Read more
Coronavirus Information Videos
- New
20/03/2020
How to Self-Isolate Symptoms How Long to Stay at Home Read more
Coronavirus Update
- New
16/03/2020
To minimise the risk to our patients and staff from COVID-19 we are changing the way we provide medical care. If you have a booked GP appointment we recommend you do not attend the surgery unless absolutely necessary. Before your appointment, or a Read more
Hay Fever
- New
10/03/2020
How to manage your Hay Fever. Read more
Smear Test Meeting 11/03/2020
02/03/2020
Ear Wax Removal
26/02/2020
Friends and Family Test Results
17/12/2019
Flu Vaccinations
20/11/2019
Studies and Research
29/10/2019
Primary Care Network
11/10/2019
The Little Blue Book Of Sunshine
25/09/2019
New Services - First Contact Practitioner (FCP)
19/08/2019
Dr Debbie Riley Retires
24/07/2019
February Carers Hub Newsletter 2019
02/01/2019
Extended Access Available Now
25/09/2018
New Patients
12/01/2018

Grovelands Medical Centre

CQC Inspected and Rated
Good

We are currently CLOSED.

Grovelands Medical Centre

News

Grovelands Medical Centre

CQC Inspected and RatedGood

We are currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Grovelands Medical Centre

News

CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):