As of the 1st of May 2024, Patient Access will now ask you to enter a 6-digit time-based passcode each time you sign-in, as well as your username and password. To access a passcode, you will need to install an authenticator app.
This change has been implemented by the Patient Access team directly, and we regret to inform you that we are unable to assist with enquiries from patients regarding accessing their patient access accounts.
For further support on this matter, please visit: https://support.patientaccess.com/signing-in/sign-in-or-register-using-two-factor-authentication
For technical support, please visit https://support.patientaccess.com/signing-in/contact-support
Grovelands Medical Centre will continue to provide support to patients requesting amendments to their level of online access, set-up new accounts, and provide account resets where required.
Thank you for your patience and understanding!