Automated Appointments System
In order to access our automated appointments systems, please let us know of any changes to your contact details, especially telephone numbers. Changes to your address or email are also important changes in order for us to contact you.
The surgery is open between 8:00 am and 6:30 pm Monday-Friday and for pre-booked appointments on Saturday mornings.
Consultation with a doctor is available by appointment at 10 minute intervals. Please note that each individual doctor’s consulting hours may vary. Please book an appointment with your registered GP if possible, to allow continuity of care.
How to book, change or cancel appointments:
- Online via Patient Access
- Phone: 0118 958 2525 – Patient Partner automated service – press option 1, then option 1 again. This system can handle 4 callers at one time.
- Services above are available 24 hours a day, 7 days a week.
- Speak with the Patient Services team during surgery hours – press option 1, then option 2.
- You can cancel by text: 07522 294416. Please text: “Cancel (your name) (date of appointment)”
Advice to Patients
Accessing appointments at a time that suits your needs is obviously important. Practice managers throughout the UK share their experiences of different appointment systems on a regular basis, and we feel sure that our current system is the fairest and most straightforward it can be.
Routine appointments are available up to four weeks in advance.
Appointments are available on the day for urgent medical needs.
Urgent appointments are available in the mornings after pre-booked surgeries. In the afternoons, a duty doctor is available. Please contact reception, 0118 958 2525.
If a medical emergency is immediate and life-threatening, please call 999.
On average, we have over 1,400 appointments available within any 4-week period – all available on a first-come, first-served basis – and all accessible via Appointments Online and Patient Partner as outlined above. Obviously, if most of our 14,000 patients booked at short notice, most would be disappointed. If you plan ahead as far as you possibly can, you will have access to a wider choice.
Patient Services Team
Our staff are skilled to work in different functions and are able to assist colleagues who are experiencing an unexpected demand in workload. NHS resources are obviously not unlimited, and this flexibility enables us to respond to patient demand more quickly.
The team are following Practice policy when they are dealing with your appointments requests on the phone or in the surgery. If you have any comments please write to our Practice Manager who will be happy to write back with a response, as discussing it over the phone means other patients can’t get through.